Letters from Our Patients

Everyday at Saint Mary’s Health Care we receive numerous letters from our patients expressing their heartfelt gratitude for the exceptional level of care they receive here at Saint Mary’s. It is our pleasure to share some of these with you. Be sure to check back to read new letters.

Dear Mr. McCorkle:
I write this letter on behalf of our entire extended family. I also wish to communicate my own thanks. Our mother recently fell early in the morning and suffered a painful hip fracture. She was immediately transported by ambulance to the Emergency department at Saint Mary’s where she was treated promptly with both skill and compassion. The level of her dementia made compassionate treatment especially necessary. During the several days of her hospitalization in the Intermediate Surgical Care Unit, she was treated with a level of skill and kindness that continues to warm our hearts. One nurse and her assistant, followed by another, then another and yet another, cared for her with understanding, patience and compassionate sensitivity. That same understanding and sensitivity extended to their dealings with us. It is risky to begin to name names, since in the process one invariably misses people worth being mentioned, but I would like nonetheless to list those that readily come to mind: Susanne, Melissa, Denise, Michelle, Henrietta, Steve and Angela. The case manager was also of enormous help to both my mother and all of us. To everyone associated with that unit and with our mother’s care, we can only say “thank you” from the bottom of our hearts.

Dear Mr. McCorkle:
I’m writing to you as one of your associates but also as a recent patient at Saint Mary’s. I’ve worked at Saint Mary’s for more than 28 years, but I’ve never experienced Saint Mary’s as an inpatient until recently. I want to thank you for piloting Saint Mary’s toward being such a world-class institution. I had an opportunity to have my surgery and stay at The Lacks Cancer Center. I felt as though I were staying in a very high-class hotel complete with room service. The atmosphere combined with the outstanding physician, nursing and ancillary staff care was wonderful during every stage of my stay. I also want to give a special thanks to the nurses on 4-Lacks. Because of my 28 years of nursing experience, I could tell when things were busy. Yet each busy RN and PCA went out of their way to care for me and see that all my needs were met. Please convey my thanks to the nurse manager and nursing staff on 4-Lacks for a job well done. My inpatient experience has given me cause to be thankful and proud to be part of the team of our world-class hospital.

Dear Mr. McCorkle:
I am writing to share my great satisfaction with the customer service, compassion and medical proficiency of Saint Mary’s associates as well as my physician, Dr. John G. Hartmann. My surgery was a while ago and I have meant many times over to write in thanks and gratitude for the professionalism of all involved in the chain of scheduling and implementing my surgical care. I had been very anxious prior to my surgical procedure, mostly with regard to experiencing general anesthesia. I was put at ease by every person I encountered. They were very responsive to my questions and concerns. The clerk at the surgical preoperative area was especially gracious. Thank you again for a wonderful health care experience and for fostering a professional, nurturing environment in your surgery department. Dr. Hartmann is outstanding in his clinical acumen and your surgery department has helped support his expertise while providing patient satisfaction. Thank you again.